Refund Policy — Amiable

1. Digital Goods & Credits

Amiable sells 'Credits', which are digital items used to unlock features or profiles.

• Credits are non-tangible, digital goods.
• Once Credits are used (e.g., to unlock a profile or send a request), they are considered 'consumed' and cannot be returned or refunded.

2. Non-Refundable Circumstances

We generally do not issue refunds for:

• Change of mind after purchasing credits.
• Unused credits (unless the service is terminated by us).
• Dissatisfaction with a match or lack of response from other users.
• Accidental purchases made by you or someone with access to your account.

3. Eligible Refund Scenarios

We may, at our sole discretion, issue a refund in the following specific cases:

• Technical Errors: If you were charged but credits were not added to your account due to a system glitch.
• Duplicate Charges: If you were billed multiple times for a single transaction due to a payment gateway error.
• Unauthorized Transactions: If verifiable fraud has occurred (subject to investigation).

4. How to Request a Refund

If you believe you are eligible for a refund:

• Contact our support team at support@amiable.app within 7 days of the transaction.
• Include your Transaction ID and the email address used for the account.
• Provide a description of the issue.

We review all requests within 3-5 business days.

5. Processing Refunds

If approved:

• Refunds will be processed to the original payment method.
• It may take 5-10 business days for the funds to appear in your bank account depending on your bank's processing times.

6. Contact Us

• Email: support@amiable.app
• Location: Colombo, Sri Lanka